Most orders are processed to ship within 1 to 2 days. Shipping is calculated based on size and weight to your zip code. Made to Order items normally ship within 2 weeks or as determined in your down payment listing.
Shipping costs and upgrades are available from your cart upon checkout. How fast it gets to you depends on what shipping choice you choose. We cannot guarantee normal USPS delivery times stated in shipping times during the holidays. Please allow plenty of time around the holidays (10 days within USA and 3 to 5 weeks international).
Please check your SHIP TO ADDRESS as we print labels from that exact address. We are not responsible if you input your address incorrectly.
We will refund any overage of the actual shipping and packaging costs plus reasonable handling. Your refund normally comes the same day your order ships by however you paid for your order.
Postal rates are controlled by the United States Post Office, not us. You can go to www.USPS.com to obtain an estimated cost for international shipping.
International shipping is currently in tiers in the following weight ranges: 1 oz to 8 oz; 9 oz to 2 pounds, and every pound thereafter adjusts to a higher price level. The jumps are anywhere from $5 to $13 per level and it levels out to a $5 increase per pound after about 6 pounds. Most items are shipped based on the weight of the item to your location plus packaging and minor handling costs.
Buyers are responsible for any customs charges. Be sure you know what your country's threshold is prior to ordering.
Refunds are provided upon receipt of the returned product. There is a 25% restocking fee on all bridal items or prom sets. Item must be in the same condition it was shipped out in or the value of the return can be adjusted accordingly. We cannot accept returns for custom or personalized orders.
If you are not satisfied with your purchase, you must contact us within 7 days of receipt and return it within 21 days from delivery.
Mail the returned items with a copy of the receipt to: Odyssey Creations, Barb & Dave Zinkhan, 2706 Stockbury Drive, Fort Collins, CO 80525. All shipping, BOTH WAYS, and insurance costs are the responsibility of the buyer and cannot be reimbursed.